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Policies & Procedures

Swimming Packages & Validity

At Water Mates Swimming Academy, we offer the following packages:

  • Package A – 4 classes (valid for 6 weeks)
  • Package B – 12 classes (valid for 4 months)
  • Package C – 24 classes (valid for 8 months)

Validity starts from the first class of your chosen package. Slot bookings can be made after payment.

All packages are non-refundable and non-transferable.


Attendance & Replacement Classes

We understand that schedules can be unpredictable. If you need to reschedule a class, please inform us via WhatsApp or call 018-2888 267.

  • Personal cancellations (e.g., vacations, personal plans): Inform us at least 24 hours before the class.
  • Emergency cancellations (e.g., illness, urgent matters): Inform us at least 3 hours before the class. MC is required for illness-related cancellations.
  • Replacement classes must be scheduled within the package validity via WhatsApp.

Replacement classes will be forfeited if:
❌ You fail to inform us within the required time.
❌ You miss your scheduled replacement class.
❌ The replacement class is scheduled beyond your package validity.